Product Operations Associate
MOYU INC is hiring a Product Operations Associate to support cross-functional execution across product launches, customer-facing workflows, internal reporting, and the operating cadence that keeps teams aligned. This role is intended for a detail-oriented operator who can turn ambiguous requests into reliable processes.
About MOYU INC
MOYU INC builds operational software and service workflows for teams that manage high-volume customer and internal coordination. Our work sits between product, support, analytics, and business operations, where clear process and reliable execution have a direct impact on customer experience.
The Product Operations team is responsible for making product work visible, repeatable, and measurable. We partner with product managers, engineering, customer-facing teams, and leadership to define launch readiness, maintain operating documentation, monitor product feedback loops, and keep execution moving without unnecessary overhead.
Role Overview
As a Product Operations Associate, you will help coordinate the systems and routines that allow MOYU INC to ship product changes with discipline. You will manage recurring product operations workflows, prepare launch documentation, maintain issue and feedback trackers, support weekly business reviews, and ensure that follow-through is clear across multiple stakeholders.
This is not a purely administrative role. The ideal candidate is comfortable reading product context, asking precise questions, identifying process gaps, and creating lightweight mechanisms that make teams faster and more accountable. You should be equally willing to maintain a clean tracker, write a concise update, reconcile messy inputs, and flag operational risk before it becomes customer-facing.
Key Responsibilities
- Coordinate product launch readiness across product, engineering, support, and go-to-market partners, including timelines, owner lists, open risks, and final release checklists.
- Maintain internal operating trackers for customer feedback, product issues, documentation gaps, workflow requests, and post-launch follow-up items.
- Prepare weekly product operations summaries that highlight status, blockers, customer-impacting issues, metrics changes, and decisions needed from leadership.
- Translate recurring team questions into clear internal documentation, standard operating procedures, and intake templates.
- Partner with analytics and product managers to keep dashboards, reporting definitions, and launch success metrics aligned with current business priorities.
- Support incident and escalation workflows by organizing context, capturing timelines, tracking action items, and ensuring appropriate follow-through.
- Identify manual or inconsistent workflows and propose pragmatic improvements that reduce ambiguity, handoff errors, or repeated coordination work.
Qualifications
Required
- 2+ years of experience in product operations, business operations, program coordination, customer operations, consulting, or a similar cross-functional role.
- Strong written communication skills, including the ability to summarize complex or messy information into concise updates for different audiences.
- Comfort managing multiple workstreams with changing priorities, incomplete information, and stakeholders across different functions.
- High attention to detail in trackers, documentation, meeting notes, ownership lists, and follow-up commitments.
- Working knowledge of common collaboration and reporting tools such as spreadsheets, Notion, Confluence, Jira, Linear, Salesforce, Looker, or similar systems.
- Sound judgment about when to resolve an issue independently and when to escalate for a decision.
Preferred
- Experience supporting SaaS, marketplace, fintech, logistics, or other operationally complex products.
- Familiarity with launch management, release notes, customer feedback loops, or support escalation processes.
- Basic data fluency, including the ability to interpret dashboards, spot reporting inconsistencies, and ask follow-up questions about metrics.
- Experience improving internal processes without adding unnecessary bureaucracy.
Hiring Process
We look for evidence of structured thinking, operational ownership, clear writing, and practical judgment. Strong candidates usually have examples of taking a vague operational problem, clarifying what mattered, organizing stakeholders, and leaving behind a process that worked better than the one they inherited.